Is Your Workforce Growing? Here’s How to Avoid Culture Shock.
Leading your company through a massive growth phase is simultaneously exciting and terrifying. It’s beyond thrilling to see all your hard work pay off — especially if you’ve helped build the organization from the ground up — but you must make sure this rapid expansion is handled properly. From an employee’s perspective, change often brings uncertainty, causing people to wonder about their future with the company. Your existing team is amazing, and causing them to feel apprehensive about their long-term employment is the last thing you want, so use these strategies to properly prepare them for growth in the not-too-distant future. Keep Everyone in the Loop Gossip and rumors start when employees are kept in the dark, so provide regular status updates on the current state of the company. Share your expansion plans with your team so they understand the direction the organization is headed. Make them feel included by celebrating milestones together, letting them know when you’re hiring and announcing the arrival of new employees well before their first day of work. Clearly Define Each Person’s Role You want your existing team to be warm and welcoming to new hires, so make it clear these people aren’t a threat to their jobs. Explain the reasoning for hiring each new employee and the value the newly added position will bring to the company. Prior to the person’s first day on the job, meet with your team to discuss the new hire’s responsibilities and clearly define each person’s role, to ensure no toes are inadvertently stepped on. Give Employees a Voice As workplace change is a very touchy subject for many employees, make yourself available to discuss any questions, comments, concerns and suggestions they have. Allowing people to be part of the process — rather than holding court in a front row seat — will make them much more engaged and willing to adapt. Focus on Preserving Company Culture Company culture defines your organization, so don’t let it get lost in the mix. It’s inevitable that growth will bring about changes, but don’t allow it to shake your team to the core. You’re probably crazy busy right now, but more so than ever, it’s important to hit pause and focus on keeping company traditions alive. Make a point to continue on with practices that give your company its unique personality, such as beer Fridays, weekly lunch-and-learns and a constant push towards innovation. As the most trusted staffing agency in Miami, you can be certain RMG Staffing will always exceed your expectations. Gain access to leading hospitality industry professionals ready to fill your temp-to-hire, direct hire and payroll staffing positions, as well as temporary staffing for banquet events. Contact us today to get started!
Are You Losing Your Top Performers?
Every person on your team contributes to the success of your company, but you probably have a few star employees who never cease to amaze you. Not only are these people trustworthy and reliable, they work circles around everyone else and always produce amazing results. Receiving a resignation letter from even one of these people is enough for you to enter panic mode. If your top performers seem to be making a mass exit, it’s time to make some major changes. People don’t quit without a reason, so take an honest look at your company’s working conditions to find the problem. Get started by learning a few common reasons top talent opts to head elsewhere. Below Average Salaries People who truly love their work aren’t solely motivated by money, but they have to earn enough to enjoy a comfortable lifestyle. The best and brightest professionals know their talents are worth a premium, so if you’re not willing to even meet the industry average, they’ll have no trouble finding a company eager to pay what their worth. Lack of Challenging Work Top performers aren’t content coming into work each day and doing the same mundane job. If you want to keep them engaged, you need to constantly challenge them with interesting projects that really make them think. For these people, work stops being enjoyable when it becomes too predictable. No Room to Grow No matter how much they enjoy your company, the most ambitious professionals aren’t willing to stay in the same position forever. If a highly motivated employee is currently treading water in a dead-end job, don’t expect them to be there too much longer. Create new opportunities at your company for these people to grow their career, so they’re not forced to look elsewhere. Constant Micromanaging Running a business is hard work, so it’s completely understandable you like to maintain control. However, holding the reigns too tight is a great way to send talented employees running. Your best workers have repeatedly proven themselves to you. Stop hovering over their shoulders, and give them the freedom to complete assignments on their own terms. Unhealthy Work-Life Balance Your best employees may really love their work, but that doesn’t mean they don’t need room in their lives for other things. If you constantly force your team to work overtime, veto vacation requests and regularly contact them during their off-hours, you’re not allowing them to enjoy a well-balanced life. If your company has more work than you can keep up with, hire additional staff to share the burden, so your employees don’t succumb to burnout. Searching for quality hospitality employees to staff your Miami business? Contact RMG Staffing. We’re committed to providing top talent who consistently exceed expectations.
The Top Traits of Successful Hospitality Employees
Millions of Americans are employed in the hospitality industry — and many couldn’t imagine working anywhere else. It’s an area with a wide variety of career options, but this field isn’t a great fit for everyone, as a very special personality is needed to succeed. If you’re a professional considering entering the industry or an employer searching for workers to join your team, learn seven traits needed to excel in the hospitality sphere. Personable Most employees in the hospitality industry are frequently face to face with customers, so being friendly and outgoing is a must. If clients are made to feel unwelcome by a rude, unpleasant staff member, they’ll take their business elsewhere. Team Player First and foremost, the job of hospitality industry employees is to provide guests with an outstanding experience. Each staffer has a defined role, but the customer is always the number one focus, so people have to be willing to pitch in anywhere they’re needed. Patient Working with some customers can be trying, but the best hospitality workers are always able to remain calm and collected. Incredibly tolerant, these people don’t sweat the small stuff. Their easy-going disposition always makes guests feel comfortable and appreciated. Good Listener The ability to listen attentively is a must in the hospitality industry. Whether tending to the needs of a guest or taking directions from a supervisor, employees must listen carefully so they can take the appropriate action. Excellent Multitasker Everything moves at rapid pace in this industry, so employees must have the capacity to do many things at once. For example, bartenders must be able to greet customers sitting down at the bar, while making drinks for those who have just ordered. Organized Staying organized is the secret to successful multitasking, so employees need the capacity to put a system in place to maintain order at all times. Everything takes longer when working in a constant state of disarray. Detail-Oriented In this industry, it’s often the little things that mean the most, so staffers must pay attention to every last detail. For example, you want a hotel housekeeper who takes the time to carefully inspect every surface in the room to ensure not a speck of dirt is left, instead of someone who tries to get their job done as quickly as possible. The hospitality industry is a major force in Miami. Whether you’re a professional searching for a new challenge or an employer trying to find top talent to staff your company, RMG Staffing is here to assist. Contact us to today to learn more about our exemplary staffing solutions and outstanding career opportunities in a variety of roles.
Common Mistakes Experienced Candidates Make
Getting a call inviting you to interview for a job you’re really interested in always feels great. Whether you have decades of experience in the hospitality industry or have only been in the field for a short time, you probably feel much more secure about the interview process than you did when you were just starting out. Going into a job interview with confidence is great, but don’t lose sight of reality and accidently make one of these mistakes commonly committed by experienced candidates. Being Unprepared You have more than a few job interviews under your belt, but that doesn’t mean you don’t need to prepare for this one. Assuming you already have the skills to wing it will get you nothing but a rejection letter. No two interviews are the same, so if you don’t carefully review the job description, conduct research on the company and come up with great questions specific to the position, the hiring manager will see right through you. Appearing Uninterested in the Job No one wants to hire a candidate who doesn’t seem to care whether or not they get the job. Showing up with an attitude or acting disinterested will impress no one. Arrive on time, dress professionally and display genuine enthusiasm for the position. If you can’t muster up the ability to appear excited about the position, it’s clearly not a good fit, so instead of wasting everyone’s time, cancel the meeting — but don’t wait until the last minute to do so. Speaking Negatively About a Former Employer There’s a good chance you’re looking for a new job because you’re seriously unhappy at your current one, but keep this under wraps. No one wants to hire a disgruntled person who has no problem tarnishing their employer’s reputation. The hiring manager will assume you’re a liability, as you may eventually grow discontent with this job, causing you to speak negatively of the company to other employers. It doesn’t matter how badly your boss has wronged you, keep all negative thoughts to yourself. Failing to Ask the Right Questions As a seasoned professional, you know you need to ask questions during the interview, but all inquiries do not carry equal weight. Focusing on surface-level topics like salary and vacation days too soon sets the wrong tone. Instead, dig deeper and ask about company culture, training and growing your career with the organization. These questions demonstrate your interest in this specific opportunity, which is what the interviewer wants to see. Searching for the right hospitality industry job in Miami? Contact RMG Staffing. Choose from a variety of temp-to-hire, direct hire and payroll staffing positions, as well as temporary staffing for banquet events.
Are Your Performance Reviews Effective?
Many managers and employees alike dread performance reviews, but when properly conducted, these meetings can be incredibly beneficial to everyone. If you’re currently brushing this task off as grating formality, it’s time to start taking it seriously. Turnover in the accommodation and food services industries increased from 66.7 percent in 2014 to 72.1 percent in 2015, according to the Bureau of Labor Statistics, so if you don’t dedicate extra effort to employee satisfaction, your staff won’t think twice about moving on to your competitor. Performance reviews can be beneficial to make your company a better place to work and increase your bottom line. 4 Tips for an Effective Hospitality Industry Performance Review Give Meaningful Feedback Providing employees with vague feedback is helpful to no one, so take the time to gather truly relevant insights. Cite specific examples of things each person is doing well and areas for improvement. For example, instead of commending your bartender for doing great work, praise the person’s ability to make drinks customers rave about on Yelp, keep people engaged in conversation so they spend more money and fill orders quickly. Set Measureable Objectives Similar to giving unclear feedback, setting ambiguous goals creates more confusion than benefits. Get on the same page with your staff by creating specific goals for each person to achieve. For example, instead of asking a server to concentrate on upselling, challenge the person to increase their total sales volume by 10 percent in the next six months. Make it a Two-Way Conversation As the manager, you’re responsible for leading the performance review, but the discussion shouldn’t be one-sided. Use this time to gain valuable insights from each employee. Find out how things are going with the person’s job, ask about skills they’d like to learn or different roles they’re interested in transitioning into, get ideas to better serve customers and see if staffers have any suggestions to make the company more efficient. Meet With the Employee Regularly Holding performance reviews annually is never a good idea, but the hospitality industry’s sky-high turnover levels make it even more important for this to be an ongoing process. Meet with each person on your team at least quarterly — monthly if possible — to touch base. Job satisfaction levels increase when employees know their manager cares, so this can help boost retention rates. These meetings are also a great time to review progress toward goals and make any necessary adjustments. Partner with RMG Staffing to find passionate and engaged hospitality industry professionals to join your Miami company. We offer temp-to-hire, direct hire, and payroll positions and temporary staffing for banquet events.
Four Questions to Help You Learn About a Job
Landing an interview for a job you’re really interested in feels great. You’ll no doubt spend plenty of time researching the company and formulating responses to questions commonly asked, but the hiring manager also has to sell the job to you. As a talented professional, any team would be lucky to have you, so turn the tables and ask these four questions during the interview to find out as much as possible about the job. Can you take me through a typical day in the position? The job description shared an outline of the standard responsibilities associated with the position, but you need more than an overview to help you decide if it’s right for you. Asking the hiring manager to walk you through a typical day at work gives a vivid picture of what your life will be like if you join the company. It’s best to get everything out in the open early on, instead of accepting the position and quickly realizing it doesn’t meet your expectations. How much flexibility will I have when handling customer issues? Customer service is key in the hospitality industry, so it’s important to find out how much freedom you’ll have to solve issues. Some companies want every problem to be taken to management, while others give employees the chance to handle the situation. There’s no right or wrong answer, but the response can help you determine if the job is a good fit. What kind of training opportunities will I have? The amount of training a company provides its employees says a lot about the organization, so find out what you can expect if hired. This is actually a two-part question, as you’ll want to understand the type of training you’ll receive as a new hire and ways the company will continue to help you learn and grow throughout your tenure. Consider it a good sign if the company places a heavy emphasis on training, as this shows employees are valued and the organization takes pride in its reputation. Steer clear of employers offering little-to-no training, as you don’t want to waste your time on an employer who isn’t willing to invest in you. How will you gauge my success? Get a glimpse into the company culture by learning how management measures success. This can be a variety of methods, such as the number of customers served on a daily basis, total profits generated each shift or even the amount of positive Yelp reviews received. This is a telling way to learn about the work environment, which massively impacts your level of job satisfaction. Searching for a fresh start in the bustling Miami hospitality industry? Contact RMG Staffing. We offer a variety of temporary, direct hire and payroll staffing positions, as well as temporary staffing for banquet events. Whether you’re looking for work as a housekeeper, pool server, mixology/bartender, banquet server, restaurant professional or member of a special events team, we can help you find a great job with a leading employer.
How IT Has Changed the Hospitality Industry
Technology has changed the world as we know it, and the hospitality industry certainly hasn’t been left behind. Major advances in the IT world have allowed businesses to become savvier than ever, offering major benefits to both customers and companies. Ever-increasing IT developments are majorly impacting the way the hospitality industry functions. Mobile Check-In. In the past, tired and groggy hotel customers were forced to wait in line at reception to check into their rooms, but this is becoming a thing of the past. Many chains, such as the Hilton brand, are rolling out a mobile check-in option, allowing guests to choose their own room and even request amenities one or two days prior to their visit. Big Data. Restaurants are using big data to track everything from the number of free drinks given to make amends for employee mishaps to the rate at which condiments are used. Collecting and measuring more data than ever makes it possible to cut costs, learn more about customers, recognize trends and offer a better customer experience. Smart Appliances. The smart appliance trend, allowing people to control things like light switches, televisions, room temperature and their alarm clock from a tablet or an app, is starting to infiltrate into hotel rooms. Companies like Starwood are currently testing a host of features to add to hotel rooms to make stays even more luxurious. Online Bookings. Using the Internet to make travel plans is nothing new, but an increasing number of restaurants are now allowing customers to book tables online. Sites like OpenTable and SeatMe allow diners to find an open reservation and claim it in the click of a mouse. Other sites, like Tock, not only take reservations, they also collect payments upfront, so restaurants don’t have to worry about losing money for no-shows. User Review Sites. In the past, people only had word-of-mouth reviews to help them decide if a certain hotel, restaurant, cruise line, theme park or any hospitality industry business was worth their time and money. These days, it’s a common practice for people to consult user-review sites like Yelp and TripAdvisor prior to booking just about anything, so businesses are now under added pressure to provide outstanding service. The hospitality industry is thriving in Miami. Whether you’re searching for a new Miami job in this exciting field or need to find talented professionals to fill open positions at your company, RMG Staffing is here to assist. Contact us to today to learn more about our Miami temp-to-hire, direct hire and payroll staffing positions, as well as temporary staffing for banquet events.
Overused Keywords That Won’t Help You Land a Job
Incorporating certain keywords and phrases into your resume and LinkedIn profile can help you get noticed by employers, but they don’t all carry equal weight. Certain terms can actually hinder your chances of getting the job, because they’re overused and outdated. Learn which keywords to avoid, so you don’t inadvertently put yourself out of the running before you’ve even had a fair chance to prove yourself. 7 Overused Keywords and Tips to Help You Stand Out If these keywords are included in your resume or LinkedIn profile, remove them now, because they’re working against you: Team Player. Instead of saying you’re a team player, give specific examples highlighting your ability to work well with others and follow instructions from management. Problem Solver. Simply labeling yourself as a problem solver tells the reader nothing about you. Instead, briefly highlight an accomplishment where you solved a complex problem. Results-Driven. Hiring managers expect you to produce results, so when used alone, this phrase is pointless. Prove your value by employing statistics to showcase results you’ve actually produced. Think Outside the Box. This cliché is tired. Delete it and simply include examples of some of your most creative successes, which proves the same point without making you appear cheesy. Expert. Anyone can call themselves an expert on just about anything. Instead of giving yourself this designation, share a few relevant accomplishments you’re most proud of, which will clearly paint this picture on its own. Innovative. This keyword is so overused, it’s lost meaning. Make the same point — but stronger — by sharing examples of times you’ve actually done something revolutionary. Synergy. Another keyword way past its prime, using any form of synergy will likely deter your chances of getting the job. Steer clear of this term and if you must broach the subject, replace it with “collaboration” or “partnership.” Hiring decisions are very difficult, so managers want to read copy that showcase proven results. Buzzwords go out of style fast, so constantly review your resume and LinkedIn profile to make sure you haven’t included any terms that have gone stale. Tailor Your Application for Each Position Prior to submitting an application, it’s also advisable to carefully review a job description, note any keywords used frequently and find a way to naturally weave them into your cover letter and resume. Many companies use keyword scanning software, so if you don’t incorporate a certain percentage of these terms, you’ll be automatically excluded. This method takes a bit longer, but it’s well worth the extra time and effort. Ready for a new start in Miami? Contact RMG Staffing to find the right fit for your career. We offer temp-to-hire, direct hire and payroll staffing positions, as well as temporary staffing for banquet events.
Are Your Employees Brand Advocates?
Are Your Employees Brand Advocates? In today’s tech-savvy world, maintaining a reputation as a positive employer has never been more important. Having your employees serve as brand advocates is essential, because candidates place a heavy emphasis on their opinions. In addition to having your team engage in positive word-of-mouth advocacy, their written reviews can also generate serious influence. Find out some tips our Hospitality and Event Staffing Agency gives you. Top talent doesn’t just want a great job — they also want to work for an incredible company. Culture has become equally important to the job itself, so candidates do everything they can to search for clues about a company’s work environment to see if it’s the right fit. Social Media Most of your employees probably have a personal social media presence, so engage them as brand advocates on popular sites like Facebook, Twitter, LinkedIn and Instagram. Create a solid set of guidelines to get everyone on the same page about the type of content you want them to share and certain topics to steer clear from. Encourage them to get online and share exciting moments during the workday and engage with other industry professionals. Job Review Sites Prior to applying at a company, savvy job seekers use review sites like Glassdoor to get a behind-the-scenes glimpse at what it’s like to work there. If assessments are generally negative, the type of talent you want to hire is going to steer clear of your company, because they have plenty of other options. Conversely, a number of glowing evaluations from current employees speaks volumes and will likely encourage top talent to submit their resumes. Since this type of brand advocacy is so important, ask your best team members to take a few minutes to write a review of their own. Testimonials They’re certainly not innovative, but employee testimonials are still a very effective way to promote a positive brand image. Ask your staff to write a sentence or two about their experience with various aspects of your company and post these statements accordingly throughout your HR site. If you want something a bit more long-form, consider profiling employees on your company blog and asking them to detail their favorite aspects of working for the organization. Need to find reliable and professional employees for your Miami area team? Partner with RMG Staffing. We offer temp-to-hire, direct hire and payroll staffing positions, as well as temporary staffing for banquet events.
Do You Need to Build Your Hospitality Experience for Your Resume?
The hospitality industry is a very competitive landscape. The best jobs are in high demand, so if you want to present yourself as a strong candidate, you need to prove yourself with seriously impressive skills and experience. Rather than waiting around for the right full-time permanent opportunity to arise, temporary jobs allow you jump right in and get to work. Still not convinced temporary hospitality work is for you? Learn four benefits you’ll realize by taking on this type of job. 1. Build Your Skills and Experience. When you’re just starting out in the hospitality industry, there’s a lot to learn. Temporary jobs allow you to gain a wealth of experience by working in a variety of roles, for a number of companies. This allows you to present yourself as a well-rounded candidate in a relatively short period of time. 2. Generate Extra Income. It’s hard to pay the bills when you’re in between jobs. Temporary hospitality positions allow you to take your time finding the right opportunity, because you’re able to earn extra money in the interim. Even if you’re gainfully employed, you can pick up temporary jobs as needed to supplement your income. 3. Avoid a Resume Gap. If you’re currently unemployed, temporary hospitality work is a great way to fill the gap on your resume so you don’t have to explain an absence from the workforce. Some employers consider a lengthy period of unemployment a red flag, so this can effectively increase your marketability. 4. Make New Contacts. Networking is one of the keys to success in the hospitality industry. Every time you accept a temporary assignment, you’re able to meet new people to add to your contact list. Your personable nature and outstanding work ethic always allow you to stand out, so there’s a good chance you’ll make a positive impression on someone who can help you land your dream job. Searching a hospitality position in Miami? Contact RMG Staffing. Our skilled Miami recruiters can connect you with temporary staffing positions for banquet events, allowing you to boost your resume while earning extra cash.