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How Have Millennials Impacted the Hospitality Industry

Love them or hate them, there’s simply no denying the effect that millennial workers have had on the general job market. In fact, the hospitality sector itself has experienced a huge growth in business as a result of the spending habits of the millennial generation. While it’s easy to see how this can equate to increased profitability on behalf of companies operating within the hospitality industry, millennials are having a real affect on other aspects of the hospitality industry as well.

Technology Usage

One of the most obvious effects of the millennial workforce is the increasing reliance and adoption of innovative technology. Moreover, the majority of millennial workers are already highly familiar with computer software and, in some cases, hardware, before they even enter the workforce. This gives companies, including those in the hospitality industry, the opportunity to embrace new technologies without having to worry too much about assimilating their staff to new systems, concepts or applications.

In some cases, a millennial employee may even be able to offer their own recommendations when it comes to implementing new technology or software into a company’s day-to-day operations. Such recommendations should always be considered before committing to a solution, but they should never be dismissed outright or ignored as such endorsements typically come from an employee’s personal experience.

Real-Time Communications

Millennial talent is used to real-time, instantaneous communications. Due largely to their familiarity with social networking, text messaging and even online chat rooms, it can be difficult for a traditional workforce to keep up with these standards and expectations. However, companies that can adapt to the concept of real-time communications may be able to increase customer service, bolster profitability and improve relationships with their entire staff.

Health and Wellness in the Workplace

Today’s millennial talent also tends to be more mindful of their eating, dieting and exercising habits as opposed to workers of old. With healthier dining options than ever before, as well as greater access to exercise facilities, the majority of millennial workers lead active and healthy lifestyles. As such, it’s in an employer’s best interest to accommodate these trends wherever possible.

If you maintain an in-house cafeteria or lunchroom, for example, make sure healthy options, including vegetarian meals, are available. Company-sponsored recreational activities can go a long way in ensuring your staff stays active, including your non-millennial workers, and some companies even go so far as to partner up with local gyms to offer discounted memberships or, in some cases, free services to their employees.

RMG and the Millennial Workforce

As you can see, the millennial workforce is quite different than their older, more traditional counterparts. With that in mind, it’s important that you are able to accommodate millennials as well as non-millennials in both service and employment. If you need assistance making the proper adjustments to your workforce, or even if you just want to find out more about the type of services we provide, please contact us today!