10 Essential Skills Required for the Hospitality Industry
In every thriving economy, the hospitality industry enjoys a place among robust commercial sectors. The industry encompasses hotels, resorts, food and beverage operations etc. From chefs to tour guides, the industry depends on a deep network of professionals. Contrary to popular belief, working in the hospitality industry is not a cakewalk. Anyone who wants to work in the industry in any capacity must have a certain set of skills. In this piece, we are going to discuss 10 essential skills required for the hospitality industry. 1) Exceptional Communication Skills Good communication skills are prerequisites of every profession. However, when it comes to the hospitality industry, nothing less than great communication skills will do. Hospitality and tourism employees come across a range of visitors from different socioeconomic and cultural background every day. So, they must know how to communicate with everyone with equal competence. 2) Ability to Operate on High Energy The hospitality industry is not about a monotonous 9-to-5 desk job. People working in the industry have to be on their toes all day long. It’s an exciting prospect of hospitality jobs that ensures zero boredom at work. 3) Formal Training Every hospitality job requires formal training. Even a receptionist has to be well-versed in certain things to qualify for any good placement. Staffing agencies often offer free formal training to hospitality industry aspirants. 4) High Level of Customer Service It won’t be wrong to say that hospitality ventures are primarily rated for their quality of customer service. Therefore, ability to deliver a high level of customer service is an essential condition for working in the hospitality industry. Any aspirant who wants to work in the industry must develop the ability to understand customers’ needs in order to promptly fulfill them. 5) Cultural Awareness A large part of hospitality industry consumer base consists of foreigners. This means hospitality jobs entail interacting with people of different cultural backgrounds. So, it is important for an aspirant to be aware of different cultures, belief systems, and norms. A culturally-aware hotel staff will be able to offer great customer service. 6) Teamwork In the hospitality industry, many employees work together to serve a single customer. Thus, an aspirant must know how to work alongside people of different temperaments. 7) Flexibility As mentioned earlier, work in the hospitality industry is not limited to a 9-to-5 job. A person might have to work odd hours. It is also important that a person is able to adapt to changing working environment at the given cue. 8) Promptness Hospitality industry can’t afford to have downtime. People working there have to deliver services without a delay. Therefore, promptness is one of the essential skills required for the hospitality industry. 9) Loyalty The hospitality industry has to show its loyalty to customers to develop a long-term relationship with them. This happens through a workforce of employees who understand this concept. 10) Dedication Dedication is important for success in every job. In the hospitality industry, dedication pays a great dividend to both the employer and the staffer. If you are looking for a hospitality job of any kind, get in touch with us at RMG Staffing, we can put you through good employers in South Florida.
U.S. Hotel Forecast Through 2017
Exciting news for the U.S. hotel industry — performance growth is projected through 2017, according to data released in June by STR and Tourism Economics. Hoteliers and employees can rest easy with impressive forecasts signaling strong business. In total, for 2016, the U.S. hotel industry is expected to realize a 0.4 percent rise in occupancy to 65.7 percent, a 4 percent increase in average daily rate to $124.86, and a 4.4 percent revenue boost per available room to $82.07. Additionally, demand growth will likely surpass supply growth during this time period. Of all the Chain Scale segments in the U.S., the Independent division is predicted to see the most significant year-over-year rises in occupancy, ADR and RevPAR. Additionally, the Upper Upscale and Luxury sectors are also expected to realize RevPAR growth greater than 4 percent. Looking Ahead to 2017 Since we’ve already passed the midpoint of 2016, it’s time to start thinking about 2017. STR and Tourism Economics have already begun making predictions for the U.S. hotel industry’s performance in the year ahead, including a 3.8 percent increase in ADR to $129.66, and a 3.8 percent boost in RevPAR to $85.22. Supply and demand are expected to remain at the current rate for 2017. Since 2010, demand growth in the U.S. has outperformed supply growth, and it appears this will not be changing next year. Miami’s Hotel Industry is Booming A destination of the international glitterati for decades, Miami continues to be one of the most popular cities in the world to visit. In October 2015, the Greater Miami Convention & Visitors Bureau (GMCVB) revealed record-breaking travel and tourism numbers for the region. Specifically, Miami and the surrounding beaches saw a 5.4 percent surge in overnight visitors from September 2014 to August 2015. In total, 15.1 million visitors spent at least one night in the area — a notable increase from the 14.2 million during the same time period the previous year — bringing $25.1 billion to the local economy. With consistently sunny skies and an average temperature of 77 degrees, it’s really no wonder so many visitors choose to visit Miami. From world-class restaurants to top hotels, Miami’s hospitality industry is thriving. If you’re a skilled professional seeking new opportunities or an employee searching for premier quality talent, RMG Staffing wants to connect with you. Contact us today to discuss how we can be of assistance to you!